Bella Sposa Evening Wear in New Westminster, BC Closed now

Reviews about Bella Sposa Evening Wear

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  2020-04-19, by Kelly Collins
  Was there for Bridesmaid dresses, found perfect ones. Bought and paid 100% upfront - ordered Oct 1, 2015. We JUST picked them up yesterday - April 13th 2016. Worst Customer service, unprofessional sales clerks (one even giggled on the phone when I had called to see if the dress had arrived and identified myself - she "appologized" when I asked what was so funny - her reason, "oh someone just walked by and made a face", and Manager does not return calls - even when SHE said she would call back with an update. Supplier shipped a dress with a mark on it - apparently back in January. Sposa, returned the dress (failed to update us), and was "waiting" for the replacement. Wasn't until a frantic phone call in Feb placed by the bride, did the manager advise of the "mess up" - and a replacement one had been ordered right away... 2 shipments arrived, and no dress. Finally took threatening to get a refund - or have them order the dress with express shipping (as there were several american stores that could have the same dress - same brand (verified) - shipped in 3-5 business days. Magically dress showed up in the 3-5 business days - something which Sposa had said was not possible as the manufacture was in China - again, only reason we knew was because we called to follow up with dress arrival. When we signed the paperwork picking up the dresses - the "shipment date" was January. Sales lady spent more time wrapping a $15 costume jewelry necklace than she did with us and trying on the dress and closing the sale (finally). Not one manager (even though they said they would be there, we confirmed a time in the morning) met us. The Sales Lady did not apologize once for any of the ordeal. all in all - 3 bridesmaid dresses took 6 months to arrive, and the store blamed everyone but themselves. Wedding is early June, cutting it extremely close for the girls to get the required alterations. (which by the way, they were promised to be "squeezed in" if they wanted to have them done at the store, a service that was never even mentioned yesterday when the girls were talking about what they needed done). I can appreciate "s&%!t happens" - what sets a store apart from others, is how they handle it.